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Contact Us

Help Center

Help Center

FAQs

Frequently Asked Question

General

Find answers to common questions about our services, policies, and support options. 

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Delivery

Get details on shipping options, delivery times, tracking, and related inquiries.

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Refunds and Returns

Learn about our return process, refund policies, and how to initiate a return.

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Submit your question here, We’ll respond to your ticket within 6-12 hours.

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Your feedback helps us grow and improve every step of the way.

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About Company

We are bold and adventurous and believe in living life to the fullest. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.

Help & Support

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General

Frequently Asked Questions

How can I contact customer support?
You can reach our customer support team via email at [email protected]. Our standard support hours are Monday to Friday, 9 AM to 5 PM.
Unfortunately currently we don’t have any loyalty programs.
Our privacy policy can be found on our website under the “Privacy Policy” link at the bottom of the page.
Yes, we frequently run promotions and discounts. Check our website or subscribe to our newsletter to stay updated on the latest offers.
If you need to change or cancel your order, please contact our customer support team as soon as possible. We can assist you as long as the order hasn’t been processed for shipping.
We accept various payment methods, including credit cards, debit cards PayPal, Google Pay and Apple Pay.
We value customer feedback! You can share your thoughts by filling out our feedback form on the bottom of this page.
Yes, But unfortunetly you can’t purchase them from store directly, Just reach our customer support via [email protected] and we’ll arrange it for you.

Delivery

Frequently Asked Questions

What shipping options do you offer?

We provide reliable shipping through our delivery partner, Choice (Cainiao Global Express). Please note that orders typically take 7-14 days for delivery. Select this option at checkout, and we’ll ensure your package is on its way!

Once your order has shipped, you will receive an email with a tracking number and a link to track your package on our website. Also you can use our Order Tracking page.

Delivery times may vary, but with our partner Choice (Cainiao Global Express), orders typically take 7 – 14 days to arrive.

Yes, we offer international shipping to most of countries.
If your package hasn’t arrived within the expected delivery time, please check the tracking information. If you need further assistance, contact our customer support team.
If you need to change your shipping address, please contact us immediately. We can make changes as long as the order hasn’t been processed for shipping.
If your package is lost or damaged, please contact our customer support team. We will assist you in filing a claim and ensuring you receive a replacement or refund.
Yes, we offer shipping insurance at checkout to protect your order against loss or damage during transit.
Yes, we offer free shipping on orders over $25. Check our website for specific promotions and details.

Refunds

Frequently Asked Questions

What is your return policy?
We accept returns within 3 days of delivery, provided the item is in its original condition and packaging.
To initiate a return, please contact our customer support team or visit the returns section on our website for instructions.
Customers are responsible for return shipping costs unless the return is due to our fault (e.g., wrong item shipped).
Refunds are typically processed within 7 – 14 business days after we receive the returned item.
Sale items may be eligible for return, but please check the specific terms on our website for details.
If you receive a defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.
Refunds are issued to the original payment method used at the time of purchase.
Yes, we offer exchanges for items of equal value. Please contact our customer support team to arrange an exchange.
If you lost your receipt, please contact our customer support team. We can help verify your purchase using your email address or order number.

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Customer Feedbacks

USB Type-C Cable for my smartphone, 2 meters. Just like the one in the photo! I've bought several from this brand before, and they’ve been fantastic. The cable is braided, not the usual rubbery material that tends to crack and break over time. These hold up really well, even with frequent use. I like to keep an extra one on hand, especially for traveling, and at this price, it's totally worth it. Plus, the fast shipping is a nice bonus!
A***** P****
★★★★★
It’s smaller than I initially expected, but it works well and gets the job done. The adhesive makes it easy to apply and remove without hassle.
Q***** R*****
★★★★
C'est une lumière très puissante, je suis étonnée !!! Elle est livrée avec un câble pour la charger et elle est chargée ! Faites attention à vos yeux ! Elle dispose également d'une option de lumière de police et d'une option de lumière SOS !! Fonctions RVB Options de luminosité + et - Et lumières blanches froides et chaudes
C*****
★★★★★
The items arrived surprisingly fast, within a week.I really liked the rope, and it has a nice feel to it. I’ll share more detailed feedback later, but so far, I’m satisfied and would recommend it. I didn’t have any interaction with the store, so my rating is based solely on the product.
K**** A********
★★★★★
The product arrived in good condition. The material feels a bit simple but durable, easy to use, and offers good lighting. It also arrived earlier than expected. I would buy again.
O*** J**
★★★★★

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